Learning Goal: I’m working on a communications multi-part question and need support to help me learn.
Communicate better, knowing that good communicators make better managers and that communication is a dynamic process basic to individuals and organizational life.
Perform all communication abilities, including thinking, writing, speaking, listening, and assessing the technology.
Analyze effective business letters, memorandums, and case studies.
Part1: Writing Exercise
1. In the role of a senior decision-maker in your business, write an announcement for your employees on one of the following subjects:
a. On-site smoking
b. Changes in working hours
d. Or early retirement.
2. Write a bad-news message to your customer informing him/her that their claim was rejected.
3. Consider firing one of your employees. What communication channel would you choose to inform him/her about your decision and why?
Part 2: Critical Thinking
Here is a portion of an online forum about a company’s performance review system:
(1) Jackson: Our current performance review system really isn’t working well. Can you all share your major concerns with the current annual system and share what you view as the benefits of a quarterly review system?
(2) Cynthia: It really doesn’t matter what we think about the review system. Management won’t listen to us anyway.
(3) Erin: Do any of you know when the next team meeting is? I have it on my calendar for next Monday but that’s Labor Day. Pretty sure that’s not right.
(4) Nigel: Whether our reviews are annual, quarterly, daily, or hourly, we never get evaluated fairly, especially in our department. Wayne has his favorites.
(5) Vilma: I don’t think we should change anything. I think our human resource team is all knowing and has created a perfect system. I’m motivated to improve my behavior every single time I get my annual review back. It’s always the happiest day of the year! Of course, if we had a quarterly system, we could have four happy days per year. Food for thought.
Read the sample forum and answer the following questions:
a. What is the primary problem with section 2 of the forum?
b. What is the primary problem with section 3 of the forum?
c. What is the primary problem with section 4 of the forum?
d. What is the primary problem with section 5 of the forum?
e. How to turn this forum into an effective one?